STORE POLICY
Customer Care
At Oaks Botanicals, we believe that caring for your skin begins with caring for you. Our team is always here to support your questions, guide product selections, and offer helpful information about our gentle, plant-based formulations. Whether you’re navigating dry skin, caring for little ones, or simply building a soothing daily routine, we’re committed to providing thoughtful, responsive service every step of the way.
If you need help with an order, have a question about ingredients, or want personalized recommendations, you can reach us anytime through our contact form or by email. We aim to respond within 24 hours on business days, and we treat every message with the attention and respect it deserves. Your experience matters deeply to us, and we’re always happy to help you feel confident and supported.
Privacy & Safety
Your trust is important to us, and we’re committed to protecting your personal information with care. When you browse our site or make a purchase, we only collect the details needed to process your order or improve your experience. This may include your name, email address, shipping information, and limited browsing data. We never sell or share your information with third parties for marketing purposes, and we store all data securely.
We may use your information to communicate updates about your order, respond to customer service requests, or share relevant product news if you opt in. You’re always welcome to update your preferences or request changes to your information at any time. Our goal is to create a safe, transparent experience that allows you to shop with confidence and peace of mind.
Wholesale Inquiries
We love partnering with retailers, boutiques, wellness spaces, and practitioners who share our passion for clean, gentle skincare. If you’re interested in offering Oaks Botanicals products in your store or studio, we’re happy to provide wholesale pricing, minimum order details, and product information tailored to your business needs. Each item is crafted in small batches to maintain freshness and quality, so you can feel confident sharing them with your customers.
To begin a partnership, simply reach out through our wholesale inquiry form or email us directly. Our team will guide you through the process and help you curate a selection that aligns with your audience. We value long-term, meaningful relationships, and we’re excited to support you in bringing naturally nourishing skincare to the communities you serve.
Payment Methods
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Credit / Debit Cards
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Interac transfer